Terms and Conditions

In using the supportme.info website you must understand and agree to be bound by all the Terms and Conditions as follows.

The information contained in our responses is solely intended to provide general guidance on matters of interest for the personal use of the user.

The user is to accept full responsibility for the use of information. We do not take responsibility for any outcomes that arise from the use of our information.

The information is not intended for use without professional advice, and must not be relied upon for any financial decision you make. We encourage users to obtain professional advice pertaining to specific matters presented to us before making a decision.

While, we aim to provide true and accurate information, errors and omissions may occur and the user should not take the accuracy of our information for granted.

Frequently Asked Questions

Who are you and why are you giving free I.T guidance.
We are a group of passionate individuals who love helping people in need. We know how frustrating computers can be, especially when you don’t know what’s going wrong or how to fix the issue. We love troubleshooting and solving computer related problems. We take this service as an opportunity to expand our knowledge in I.T.

What do you provide guidance on?
Desktop related issues. We try as best as we can to solve your e-mail problems, internet connectivity problems, software and hardware problems, mostly surrounding the Windows operating system.

My PC has a virus and is running slow, can you help?
We certainly can! Just provide us of a description of how your computer is behaving, what you think your computer is infected with, and provide a screenshot if you can.

How long until I receive a response?
Varies depending on the availability of our technicians. However usually within 48 hours.

How do I upload more than one file?
Please add your files to an archive file (zip, rar) and attach it.

Privacy Policy

Supportme.info is committed to respecting your privacy. We obtain your name and email address only for the sole purpose of providing you the best possible service.

Your information is collected from the on-line form in which you complete when you submit your question to Supportme.info. Supportme.info uses this information to better understand your requirements and provide you guidance.

We will not sell your personal information

We do not use cookies on our web site to collect user information

If you have any questions about our Privacy Policy please email us at help@supportme.info.